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Student Wellbeing

Support from School

If a parent/carer has a concern regarding their child (that is not an urgent safeguarding matter), we ask that they contact the student's Form Tutor and/or AC in the first instance. These are the members of staff with the most consistent contact with students and are therefore best placed to support them with any issues they may be experiencing, either at school and/or at home. If a concern persists or a student's wellbeing deteriorates significantly, the Safeguarding and Wellbeing team at Ridgewood School are on hand to offer support, information and advice to all students and parents/carers.

Please get in touch via the enquiry form on our Contact Us page, should you have any further questions or to speak directly to our Safeguarding and Wellbeing team.

Doncaster CAMHS

Doncaster Child and Adolescent Mental Health Services (CAMHS) provides mental health assessments, therapy and interventions for children, young people up to the age of 18 years and their families or identified carers when the child and young person is experiencing emotional or mental health difficulties. 

The mental health conditions they typically see are:

  • Anxiety disorders
  • Depression/low mood
  • Bipolar disorder
  • Psychosis
  • Obsessive-compulsive disorders
  • Eating disorders
  • Self-harm / suicidal thoughts
  • Neurological-developmental disorders where an assessment is required for Attention Deficit Hyperactivity Disorder (ADHD)
  • Learning disabilities (with mental health presentation).

Doncaster CAMHS provides a range of interventions as identified by the National Institute of Health and Care Excellence guidelines to address the identified needs of each child, young person or family.

This can include individual, group therapies, family work, medication were indicated, inpatient care if required, joint working or providing support to other agencies in a consultative manner.

Source: Doncaster – CAMHS (

Parents and Carers

Supporting your child's mental health

Your child’s behaviour will change as they grow and develop. Understanding this, while at the same time noticing when behaviours become a cause for concern can be difficult. There are many things that will influence your child’s behaviour.  There are lots of reasons why they might need help to understand how they’re thinking and feeling or how they’re affected by the things that are happening around them.

Some of the common early warning signs that will let you know that things may not be right with your child’s emotional health and wellbeing include:

  • Falling behind at school or college.
  • Refusal to go to school or college.
  • Being more aggressive / disruptive / challenging.
  • Quiet or uncommunicative.
  • Feeling more anxious or sad.
  • Depressed.
  • Not mixing with friends and spending a lot of time alone.
  • Not eating.
  • Not being able to concentrate.

If you are concerned about your child’s behaviour, or notice that they are displaying usually behaviour, try speaking to your child first, this will help you better understand what’s happening for them. As parents or carers, being aware of times in your child’s life and situations that might cause added pressure, and letting them know that you are listening and supporting them, could be all the help they need. Other things you can do to help them keep well include:

  • Providing regular healthy meals.
  • Encouraging them to exercise and keep active.
  • Encouraging them to do things they enjoy or see their friends.
  • Have a bed time routine.

If you think this isn’t enough and that your child’s difficulties are starting to get in the way of their life, help is available for both of you. Try talking to your child’s teacher or school mental health champion, school nurse, GP, or their social worker (if they have one).  They can help you to decide if your child might need some extra help and if they think CAMHS might be the best service to provide this, they’ll make a request for support (referral) to us on behalf of your family.

Source: Parents and Carers – CAMHS ( 

Getting help and support for your child

Single Point of Access (SPA)

The role of the Single Point of Access (SPA) team is to triage requests for advice/support that come into Doncaster Child and Adolescent Mental Health Service where there are concerns that a child / young person may be experiencing the following mental health difficulties:

  • Anxiety
  • Depression/ Low mood
  • Psychosis
  • Obsessive- Compulsive Disorder
  • Eating Disorders
  • Self-harm / Suicidal thoughts
  • Intellectual Disabilities (with mental health presentation)

Practitioners in the Single Point of Access Team will consider how long a child or young person has struggled with their difficulties, the impact this is having on their day-to-day life, the frequency of their difficulty and whether universal services have been accessed prior to a request for support being made. They will also consider the context of the difficulty and whether the young person is experiencing a ‘normal’ reaction to a significant life event. All requests for support are triaged for urgency by the Single Point of Access team within 24 hours.


Support for Young People 

  • Telephone Call (parental consent needed if under 14) - if our Practitioners in the Single Point of Access Team are busy dealing with another request for support, our friendly admin team will ask you for some information about you so that a member of the SPA team can call you back. We will try to contact you on the same day. Please contact the team on tel: 01302 796191.
  • E-Clinic – You can book an appointment to chat to us online by downloading the app from the Apple or  Google Play stores.

Support for Parents

  • Telephone call – we can put you through to a member of the Single Point of Access team to discuss your queries or concerns. If your child is already open to Doncaster CAMHS, we would encourage you to contact your allocated Practitioner for support in the first instance. Please contact the team on tel: 01302 796191.

What happens next?

Initially, the Single Point of Access team will attempt to contact the child’s parent(s) and/ or speak to the young person directly to find out some more information about the current difficulties and what support has already been tried. Following this, and with permission, we may contact other important people in the child/young person’s life. This will help us to think through with you the best steps forward. This may include us providing resources/self-help or signposting to other avenues of support.

For some children/young people it will be identified that specialist support is required.  At this stage, all requests for support are taken to a weekly allocations meeting where each referral is discussed by a multi-disciplinary team within CAMHS. We work together to decide which part of the service is best placed to support the child/ young person and their family. Once we have decided on the appropriate course of action, the relevant pathway (Getting Advice/ Getting Help/ Psychological Therapies/ ICST) will make contact with the family to arrange a consultation or an appointment.

Each locality in Doncaster has an identified member of the Child and Adolescent Mental Health Service (CAMHS) team who works directly with schools and GPs in the area to provide early intervention support and a link into the CAMHS service.

The locality worker will:

  • Offer regular consultation slots that you can book into to discuss cases as well as receive advice and guidance on the management of cases, support for interventions, co-working and liaison. This could be in the form of one of one-to-one support and guidance or longer term supervision in managing cases.

  • Have the ability to offer brief interventions directly with the child or young person, to offer short term one-to-one support with their mental health and mental wellbeing. This may take the form of a discreet piece of work which would mean the child or young person does not have to enter services unnecessarily. It could also provide an environment to offer a period of extended assessment of the child or young person to better identify their current care needs and ensure most appropriate referrals are made in the timeliest manner.
  • Offer support to identify the most appropriate person within the child or young person’s network to lead their case and to ensure that care co-ordination is not lost through service transitions.
  • Provide partnership working with the child or young person’s network to discuss and support their needs, including with key workers, schools, colleges, early help teams, social care teams, GPs and other practitioners who work with young people.
  • Work with you to step up and step down cases through CAMHS. This is to ensure children and young people are better supported, don’t enter unnecessary services and receive the most appropriate support on discharge from the core CAMHS service.
  • Carry out joint visiting and assessments where clinically appropriate to make sure families don’t experience excessive appointments.
  • Deliver training, education and a greater awareness of children’s mental health services, mental health issues and mental wellbeing.

Accessing support during Covid-19 

Doncaster CAMHS have implemented a number of temporary service changes in light of the Coronavirus pandemic. They are contacting families in advance of planned face to face appointments and where appropriate offering different options for families, such as using WhatsApp and telephone calls. They are continuing to accept referrals and respond as quickly as possible, we are also still available for consultation with our partner agencies by telephone to discuss any young people or concerns.

Telephone Support Sessions

Telephone support sessions have been set up for children and young people who are feeling low, anxious, stressed or need help or support in managing their emotions.

The sessions run every Tuesday and Thursday between 10:00am and 3:00pm and is open to all Doncaster children and families, tel: 01302 796191.

Help in a crisis or out-of-hours 

Between 9.00am – 5.00pm you can contact the CAMHS team or your care coordinator (if you are already seeing someone in CAMHS) on, tel: 01302 796191. Please note: the services are closed on public bank holidays but the out of hours service continues to operate.

Out of hours is after 5.00pm and at weekends – for a mental health crisis access to support call our Single Point of Access on, tel: 0800 804 8999.

If someone is in immediate danger or requires serious or life-threatening immediate emergency mental or physical health assistance dial 999.


 Source: Getting Advice – CAMHS (

Upcoming Events



CAMHS Parent Newsletter Feb 21 Issue 5

Previous Issues:

CAMHS Parent Newsletter Jan 21 Issue 4

CAMHS Parent Newsletter Dec 20 Issue 3

CAMHS Parent Newsletter Nov 20 Issue 2

CAMHS Parent Newsletter Oct 20 Issue 1

The contact information provided above is accurate at the time of publishing and will be intermittently reviewed to try and ensure its accuracy - January 2021.